FAQ’s
What are your hours of operation?
We are available 24- hours a day, 7 days a week, 365 days a year.
What geographical areas do you offer your services?
Washington DC and vicinity, New York City and surrounding Burroughs, Atlanta Georgia, Los Angeles, Beverly Hills, Hollywood, Santa Monica, as well as adjacent counties in California, Our nationwide service extends your VIP experience across the entire United States. Discover opulence like never before with our premium concierge services.
What are your methods of payment?
We accept various forms of payment from cash to the convenience of credit cards and the sophistication of PayPal. For seamless transactions, we also offer wire transfers and ACH transfers. Your financial preferences are our priority, we will work with you at your request.
Do you charge extra for milage?
No, mileage is already factored into the hourly rate, or your custom quote/membership.
How can a personal concierge help me?
Our team of personal concierges is here to assist you in every aspect of your daily life. Whether it's handling errands, managing DMV tasks such as car registration and ticket payments, curating thoughtful gifts, grocery shopping, house sitting, expert organization, or providing around-the-clock personal assistance – we're here to make your life easier.
Isn’t it more expensive to use a personal concierge?
When you consider the value of your time, missed business opportunities, and the stress associated with tackling your To-Do List, our rates prove to be remarkably cost-effective.
How do I become a member?
To become a member, you can reach out to us via email at info@pivotalconcierge.com or simply give us a call at 424.262.4251. Our team is at your service 24 hours a day.
Once I am a client, how do I order services?
Feel free to reach out to us with your request via phone or email, and rest assured, we'll provide you with confirmation both before and after your request is fulfilled.
Do you support Senior Citizens and Veterans?
We offer a range of services tailored to meet the unique needs of senior citizens and veterans, including grocery shopping, transportation to and from appointments, companion visits, mail delivery, prescription pickup, and laundry services. Your well-being is our top priority.
Why choose Pivotal Concierge?
Pivotal Concierge Service is your solution to the daily stresses that arise from a lack of time. Whether you find yourself overcommitted, pressed for time, or simply unable to accomplish your tasks, Pivotal Concierge is here to simplify your life. Our services are designed to alleviate the pressure, so you can enjoy more hours in your day and a stress-free lifestyle.